Terms & Conditions

The following page outlines the terms and conditions for the website of NCASE and its associated brands. Before using the website, you must read, understand, and agree to these terms. Each section details the terms and conditions of this website, organized by section. These are legally binding.

Introduction

Please read this document carefully before placing an order or using our website. It outlines your rights and obligations, including limitations and exclusions that may apply.

These Terms and Conditions ("Terms") apply to the use of www.ncases.com ("Website") and to any purchases made through the Website. By placing an order, you agree to be bound by these Terms.

IMPORTANT NOTE FOR PRE-ORDERS: Purchases of Pre-Order, Batch, or Made-to-Order items are subject to specific manufacturing timelines and cancellation rules. Before placing a pre-order, you must review and agree to our Pre-Order & Batch Production Policy. In the event of a conflict regarding pre-order fulfillment, that policy will take precedence.

NCASE LLC and its associated brands ("NCASE," "we," or "us") reserve the right to update these Terms at any time without prior notice. The latest version will always be available on the Website.

Order Acceptance & Fulfillment

Orders are charged immediately at checkout to secure your inventory allocation or production slot. Items in your cart are not reserved until checkout is complete and may become unavailable during the process.

Right to Cancel & Security Review

We reserve the right to accept, reject, or cancel any order at our discretion. This includes orders that are flagged by our payment security systems as "High Risk" or "Potential Fraud."

  • Verification: In some cases, we may require additional information or verification (such as ID or address confirmation) before accepting an order.
  • Cancellation: If an order fails our security review or if we are unable to verify the payment details, the order will be canceled and refunded immediately.

Fulfillment Timelines

  • In-Stock Items: Typically processed and shipped within 2–3 business days.
  • Made-to-Order / Pre-Order: Items marked as "Batch," "Pre-Order," or "Made-to-Order" are subject to the specific production timelines listed on the product page. By purchasing these items, you acknowledge that shipping dates are estimates and subject to manufacturing delays.

Order Modification

You may request changes to your order—such as product updates, quantity adjustments, or shipping address corrections—within 24 hours of purchase.

Important Note: For security and fraud prevention, we can only facilitate updates to your shipping address. We are unable to modify the billing address once an order has been placed.

Many of our products are made-to-order; therefore, once the production process or shipping has commenced, we are unable to accommodate further modifications. We recommend reviewing your details carefully at checkout to ensure everything is accurate.

Order Cancellation

If you wish to cancel your order, please notify us within 48 hours of purchase. After this period, cancellations may not be accepted. Once production or shipping has started, your order is considered final.

Non-Refundable Fees: Please note that Shopify, our payment processor, does not refund transaction fees (usually under 5%). Therefore, all refunds for cancellations will be issued minus this transaction fee. Refund processing time may vary depending on your bank.

Payment Terms & Currency

We accept payments through secure third-party processors. By submitting payment, you confirm that the information provided is accurate and that you are authorized to use the payment method.

  • Payment Authorization: By placing an order, you explicitly authorize NCASE and its associated brands to charge your payment method immediately at the time of checkout, regardless of whether the item is In-Stock, Backordered, or Made-to-Order. You acknowledge that this upfront payment secures your inventory allocation.
  • Currency & Conversion: The base currency of NCASE LLC and its associated brands is U.S. Dollars (USD). For your convenience, prices may be displayed and charged in your local currency based on your IP address.
  • Exchange Rates: If you pay in a currency other than USD, the exchange rate is determined by the payment processor or your financial institution at the time of the transaction. NCASE and its associated brands have no control over these rates.
  • Refunds & Fluctuations: Refunds are issued in the original currency paid. NCASE and its associated brands are not liable for any loss in value caused by exchange rate fluctuations between the date of purchase and the date of refund. The amount refunded will match the original transaction amount in the currency paid, regardless of the current exchange rate.
  • Taxes: You are responsible for any applicable taxes, duties, or import fees associated with your order.

Shipping Policy

  • Packaging: Orders are individually packaged and shipped separately by default. We do not combine shipments unless specifically stated.
  • Shipping Rates: Rates are calculated at checkout based on size, weight, and destination. For remote or rural areas, as defined by the shipping carrier, additional fees may apply and will be invoiced separately if not included at checkout.
  • Tracking: Tracking numbers are provided within 2–3 business days of shipment. Please note that some international tracking numbers may not update in real-time. However, if you do not receive a tracking number or if your tracking status fails to update, please contact our Chat Support immediately.

Shipping Delays & Force Majeure

We work hard to meet delivery estimates, but we are not responsible for delays caused by circumstances outside our control, including but not limited to:

  • Weather events and natural disasters
  • Customs delays or inspections
  • Labor disruptions or strikes
  • Global transportation issues or trade restrictions
  • Pandemics or government-imposed restrictions

In such events, delivery timelines may be extended, and such delays do not constitute a breach of contract.

Customs & Duties

Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the sole responsibility of the customer and are collected by the carrier upon delivery.

  • United States Customers: Due to current U.S. trade policies regarding international shipments, shipping and handling fees are included in the checkout price. While additional duties are currently uncommon for individual orders, they are determined solely by U.S. Customs and Border Protection. NCASE and its associated brands have no control over these charges. Additionally, if your order is fulfilled from our U.S. warehouse, applicable state sales tax will be automatically calculated at checkout. These taxes are mandated by state law and are not controlled or retained by NCASE and its associated brands.
  • Refusal to Pay Duties: If a package is returned to us because the customer refused to pay customs duties or taxes, the cost of return shipping plus a 30% restocking fee will be deducted from any refund.

Address Accuracy & Carrier Validation

Customers must ensure that shipping information is accurate, complete, and formatted according to the shipping carrier's standards.

  • Carrier Determination: The validity of a shipping address is determined solely by the shipping carrier’s database. If a carrier marks a package as "Undeliverable as Addressed" or "Insufficient Address" and returns it to us, this is considered a customer-error return.
  • Disputed Accuracy: Even if you believe the address provided is correct, NCASE and its associated brands act based on the carrier's classification. We are not responsible for delivery failures where the carrier cannot locate the address provided.
  • Reshipment Costs: If a package is returned due to an address issue, the customer must pay a reshipment fee to have it sent out again. If the customer prefers a refund, it will be issued minus original shipping, return shipping costs, and the restocking fee.

Risk of Loss, Damage & Delivery Claims

1. Reporting Damaged Shipments

We insure all shipments to ensure your order is protected. To validate an insurance claim and receive a replacement or refund, we require the following from you:

  • Notification Window: Please inspect your package upon arrival. Any damage must be reported to our Chat Support within 48 hours of delivery.
  • Evidence Retention: To process a claim, the shipping carrier requires clear photos of the damage and the external packaging. Please keep all original boxes and packing materials until the claim is resolved.
  • Claim Eligibility: Please note that we are unable to honor claims or provide replacements if the damage is reported outside the 48-hour window or if the original packaging has been discarded.